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How do I return an item?

Returns Policy

Returns will be accepted for exchange or refund of the price of the item, excluding any postage & packing charges, provided it is returned within 7 days of receipt in the original packing, unworn and with the ticket labels still attached. Please note: Exchanges will incur a further shipping charge.

For reasons of hygiene we reserve the right not to refund or exchange any hat that has been worn. It is the policy of Whiteley Fischer Limited never to sell items that have been previously worn.

In the unlikely event that the item is faulty, the full cost will be refunded.

Please obtain proof of dispatch for any returned items as we cannot accept any responsibility for items lost or damaged in transit.

(This does not affect statutory consumer rights - UK only)